According to Microsoft, the software giant took home $16.2 Billion in the last quarter. That's a 25% increase from the same period last year. And as one might expect Microsofts money pits included Windows 7 and Office 2010 and it doesn't look like anyone will be buying into the new smartphone OS any time soon. However there is one success story for Microsoft and that's the Xbox 360 console which continues to pull in large profits.
Microsoft had a very good first quarter with a little help from their mobile division
Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.