Microsoft Windows Phone 7 comes with some very strict design rules. If you want your phone to run on the new smartphone OS, then it must include a considerable camera on-board. A minimum of 5 megapixels and it must include video capture. And in typical Microsoft fashion, even if you do comply, you still can full advantage of the lenses, image sensors, video chat or augmented reality features that you might wish to include as well.
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
The world of data storage is changing around us as organizations continue to seek ways by which they can leverage cloud-based services. However, simply shifting everything to the public cloud is generally neither desirable nor feasible, so organizations are struggling with finding ways that they can leverage the public cloud and its outcomes where it makes sense and leave everything else on-premises.
The Gorilla Guide lays out the key questions and considerations you need to think through in building your …