Microsoft released their new Business Productivity Online BPOS, Live@Edu and Office Live Small Business services which are now bundled under the new "Office 365" umbrella. In addition, Microsoft launched a beta release of their new BPOS v2 services. Final delivery is promised by 2011.
Microsoft launches their all new...rebrand of there Business Productivity Online (BPOS)
Microsoft® Office 365 is a top choice for enterprises that want a cloud-based suite of productivity collaboration applications. With Office 365, you get access to Microsoft™ Office solutions practically anytime, anywhere, on virtually any device. It's a great option for current Microsoft users who can now build on their experience with Microsoft™ solutions while enjoying the flexibility of a cloud-based delivery. But even organizations with no previous investment in Microsoft will find that …
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
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