With Microsoft's complete revamp of their mobile OS, they owned the IT news world this past week. But what does this mean for the software giant and will they actually be able to take a bite out of this market against the current winners like Apple and Blackberry.
Microsoft Windows Phone 7, does it have what it takes?
Like many roles in the C-Suite, the CIO role is also changing. Its impact and control have been circumvented by cloud computing, the consumerization of IT, and employees that now have unprecedented access to technology. The role of the CIO is at a critical juncture. For some CIOs, the changing landscape reduces their scope of influence. For others, it means unprecedented opportunity. This eBook explores the changes that CIOs are experiencing today and how these executives can leverage their expertise to help …
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
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Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice