Microsoft Windows Phone 7 is expected to debut along with AT&T's Free eBooks & Guides from Microsoft. With Microsoft's decision to launch Windows Phone 7 on AT&T's GSM handsets and to delay the debut of the OS with Verizon Wireless will only heat up the battle between the mobile phone titans.
Microsoft Windows Phone 7 To Debut With AT&T Free eBooks & Guides from Microsoft
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
Are you weighing the benefits of cloud storage versus on-premises storage? If so, the right answer might be to use both — a mix of on-premises and public cloud services with data mobility between the two platforms. Hybrid has piqued interest as more organizations look to the public cloud to augment their on-premises data management. Analyst firm IDC predicts that by 2018, 85% of enterprises will operate in a multi-cloud environment. Check out this easy-to-absorb infographic to explore five reasons to …