This has been a very big week for Microsoft. Between trying to keep market share from Mozilla and Google, adding to Microsoft vision of the Cloud, leveraging HTML 5 and faster browsing with the release of IE9 beta. Then the big release of Windows Phone 7 development tools, with a move to entice developers to help them compete with Android and the iPhone. And last but not release, the rebranding of Microsoft Office Communication Server to the more streamline and easier to read, LYNC.
IE9 Beta, Windows Phone 7 Developer Tools, Lync 2010 and Lync Server 2010
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
Live Event Date: June 29, 2017 @ 1:00 p.m. ET / 10:00 a.m. PT
Security teams looking to extend their network perimeter defenses with an attack and breach detection capability are discovering that a hosted SIEM gets them up and running faster. IBM QRadar on Cloud is a market–leading, trusted solution that can be easily extended with apps and add–ons for user behavior analytics and cognitive security.
If you are still relying on basic log collection tools or an aging collection of security point …