In the past, Palm dominated the mobile arena, then along came the Blackberry. After inspiring early adopters, Microsoft came along with the PocketPC platform. Eventually Apple's iPhone entered the market, which brought the focus to the user interface. A battle for email and communication superiority entailed, and continues today. If mobile vendors don't stay on their game, and work towards gaining those customers that are ready to move from RIM (Blackberry) and Palm, with connectivity, reliability and fun (with gaming, video and apps), they may become the Palm Pilot of tomorrow.
Research In Motion (RIM) vs. Microsoft, iPhone vs. Android--it's a war out there, and the mobile marketplace is at stake.
The future of cloud platforms is at hand. Even if your cloud applications are basic now, your next set of apps will require strong analytics services and tools, as well as features that ease enterprise integration. To fill these needs, consider using not only your current cloud provider but also specialists. Take advantage of not only the big cloud platforms, but also specialized providers in vertical industries; countries and regions; and functional domains including omnichannel, analytics, integration, and …
Featuring Art Schoeller, VP and Principal Analyst, Forrester Research
Wednesday, August 31, 2016
10:00 AM PT | 1 PM ET
If Agility Is Essential to Your Business Survival--Now's the Time to Start the Move to Cloud!
The maturity of cloud platforms has given organizations new confidence in moving mission-critical systems to the cloud, to gain agility, scale and realize cost benefits in the process. How can your company achieve these benefits, and what steps are necessary to begin your contact center's …