In the past, Palm dominated the mobile arena, then along came the Blackberry. After inspiring early adopters, Microsoft came along with the PocketPC platform. Eventually Apple's iPhone entered the market, which brought the focus to the user interface. A battle for email and communication superiority entailed, and continues today. If mobile vendors don't stay on their game, and work towards gaining those customers that are ready to move from RIM (Blackberry) and Palm, with connectivity, reliability and fun (with gaming, video and apps), they may become the Palm Pilot of tomorrow.
Research In Motion (RIM) vs. Microsoft, iPhone vs. Android--it's a war out there, and the mobile marketplace is at stake.
Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …
Here are the five core principles for monetizing your storage like never before and winning more customer applications than ever for your cloud and hosted services. These are your keys to the next generation data center.