While many have predicted the demise of the Windows Phone 7 platform, given that only 3 companies are ready to release devices on launch day, others have continued to remind them that when Apple, Palm and Google went to launch, there were even less devices available. Palm had the Pre, Apple had the iPhone, and Google had the G1. The question remains, does Microsoft have something worth getting excited about with Windows Phone 7, or is it just another Flash in the pan?
Only 3 companies will be releasing devices on launch day
The future of cloud platforms is at hand. Even if your cloud applications are basic now, your next set of apps will require strong analytics services and tools, as well as features that ease enterprise integration. To fill these needs, consider using not only your current cloud provider but also specialists. Take advantage of not only the big cloud platforms, but also specialized providers in vertical industries; countries and regions; and functional domains including omnichannel, analytics, integration, and …
Featuring Kate Leggett, VP and Principal Analyst, Forrester Research
Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET
Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?