Microsoft Azure cloud-hosted CRM 5 delivered first, then software

Last month, Microsoft officials said both the on-premises and the online versions of CRM 5 would debut before the end of calendar 2010. But they didn’t delve into which of the two releases would roll out first.

Via a tweet on May 5 from Directions on Microsoft analyst Rob Helm, I learned that Microsoft is promising to deliver the CRM 5 Online service release before it delivers the CRM 5 software.

Though both products are built on the same code base, CRM 5 Online is still on track to ship late this year, but the on-premises version won’t be available until 2011, Helm said.

“Exchange Server 2010 got its out-of-town tryout as a service — the Live@edu e-mail service for educational institutions was apparently running that version before it was available to customers. However, this will be the first time I’m aware of that Microsoft has started running a version of its software in its commercial hosted services before it was ready to ship that version to customers,” Helm said. “It’s an interesting step forward for Microsoft’s cloud strategy, as well as a sign how of how seriously Microsoft takes Salesforce.com,” he added.

“CRM5 will be available late 2010 beginning with Online in 32 markets and 41 languages, followed by the on-premises version.”

Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing and Service (helpdesk) sectors but Microsoft has been marketing Dynamics CRM as an XRM platform and have been encouraging partners to use its proprietary (but .NET based) framework to customise it to meet many different demands.

Dynamics CRM is a server-client application which, like Microsoft SharePoint is primarily an IIS-based web application which has extensive web services interfaces. Clients access Dynamics CRM either by using Microsoft Internet Explorer 6 or later web browser or by a thick client plug-in to Microsoft Outlook. While other browsers may be used to access Dynamics, results can be mixed and are not supported by Microsoft.

Microsoft is planning to roll out the cloud-hosted version of its Dynamics CRM 5 product ahead of its on-premises software version of that product. In fact, there's talk the software version won't be available until 2011, instead of 2010, as promised

View Article



Comments

  • There are no comments yet. Be the first to comment!

Leave a Comment
  • Your email address will not be published. All fields are required.

Top White Papers and Webcasts

  • Not long ago, the biggest concern when considering moving workloads to the cloud was security. Today, the main obstacle to cloud adoption is different but familiar: the pain of migrating data. But, migrating data doesn't have to be painful. Purpose-built tools enable efficient data migration without downtime or the risks for data loss. This eBook summarizes the major pain points for IT pros tasked with performing migrations, breaks down the flaws in traditional approaches, and illustrates how modern tools help …

  • Given the undeniable criticality of IT to the business, the CIO that can't deliver predictable performance, while minimizing cost, puts their business, and their job, at considerable risk. As they strive to adapt to today's infrastructure trends, these leaders are realizing the limitations of traditional approaches; monitoring, alerts, schedulers, scripting, and orchestration can't assure performance alone. This guide discusses the five stages of IT maturity and how — no matter where an organization …

Most Popular Programming Stories

More for Developers

RSS Feeds

Thanks for your registration, follow us on our social networks to keep up-to-date