Microsoft Azure cloud-hosted CRM 5 delivered first, then software

Last month, Microsoft officials said both the on-premises and the online versions of CRM 5 would debut before the end of calendar 2010. But they didn’t delve into which of the two releases would roll out first.

Via a tweet on May 5 from Directions on Microsoft analyst Rob Helm, I learned that Microsoft is promising to deliver the CRM 5 Online service release before it delivers the CRM 5 software.

Though both products are built on the same code base, CRM 5 Online is still on track to ship late this year, but the on-premises version won’t be available until 2011, Helm said.

“Exchange Server 2010 got its out-of-town tryout as a service — the Live@edu e-mail service for educational institutions was apparently running that version before it was available to customers. However, this will be the first time I’m aware of that Microsoft has started running a version of its software in its commercial hosted services before it was ready to ship that version to customers,” Helm said. “It’s an interesting step forward for Microsoft’s cloud strategy, as well as a sign how of how seriously Microsoft takes Salesforce.com,” he added.

“CRM5 will be available late 2010 beginning with Online in 32 markets and 41 languages, followed by the on-premises version.”

Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing and Service (helpdesk) sectors but Microsoft has been marketing Dynamics CRM as an XRM platform and have been encouraging partners to use its proprietary (but .NET based) framework to customise it to meet many different demands.

Dynamics CRM is a server-client application which, like Microsoft SharePoint is primarily an IIS-based web application which has extensive web services interfaces. Clients access Dynamics CRM either by using Microsoft Internet Explorer 6 or later web browser or by a thick client plug-in to Microsoft Outlook. While other browsers may be used to access Dynamics, results can be mixed and are not supported by Microsoft.

Microsoft is planning to roll out the cloud-hosted version of its Dynamics CRM 5 product ahead of its on-premises software version of that product. In fact, there's talk the software version won't be available until 2011, instead of 2010, as promised

View Article



Comments

  • There are no comments yet. Be the first to comment!

Leave a Comment
  • Your email address will not be published. All fields are required.

Top White Papers and Webcasts

  • On-demand EventEvent Date: March 21, 2017 With the rise in ransomware attacks, bank heists that reached new levels of sophistication, and extortion plots that were beyond anything we could have imagined, 2016 certainly was an eventful year for cybersecurity. Going into 2017, no business can afford to be uninformed about cybersecurity or unprepared for an attack. Watch this informative webinar, presented by Andrey Pozhogin, Senior B2B Product Marketing Manager at Kaspersky Lab, as he examines predictions for …

  • Organizations today are under tremendous pressure to deliver a higher quality of products and services at lower costs, and to do so using existing resources. Any expenditure companies do make to help them achieve this goal is expected to deliver a measurable, hard-dollar ROI — and to deliver it quickly. The Internet of Things (IoT) is creating new opportunities for companies to enhance their products, gain business insights and differentiate their offerings. This whitepaper defines an ROI model for …

Most Popular Programming Stories

More for Developers

RSS Feeds

Thanks for your registration, follow us on our social networks to keep up-to-date