NetSuite Outage and Cloud Service SLAs

Now, what are the SLAs offered by some cloud providers?

Before the cloud, service level agreements were part of the telecommunications and internet service provider world. Now that computing power and storage is being offered in the cloud, SLAs have been extended to cloud resources by providers such as Amazon and Microsoft Azure.

The Microsoft Windows Azure SLA includes 99.95% uptime for Computing Connectivity and 99.9% uptime for Database availability, Storage availability, and Service availability. Financial penalties are made in the form of credits which are based on the percentage of downtime. More details available on Microsoft’s website.

Amazon breaks its SLA into storage and compute. The S3 (storage) SLA includes 99.9% uptime during a monthly billing cycle. The service credit percentage is either 10% or 25%, depending on the percentage of uptime. The EC2 (compute) SLA includes 99.95% availability during a service YEAR. The service credit in this case is 10%. More details available on Amazon’s website.

Cloud applications ride on top of the cloud providers, although in some cases, a single company serves as both the cloud provider and the application provider. In many cases, specifics of the financial penalties are difficult to find, so we have provided only a few examples.

Salesforce does not provide a SLA and has been criticized for not doing so. Applicor provides SLA tracking via their website and a “financial guarantee”, but the terms of the financial guarantee are not immediately available. Side note: many Aplicor SLA features seem more representative of an internet provider than a software provider.NetSuite provides 99.5% uptime per month and returns the monthly subscription fee if they fail to comply. This recent outage means a lot of customers may get a free month. Acumatica provides 99.5% uptime per month and returns the monthly subscription fee if they fail to comply. Acumatica’s application runs on top of Windows Azure, so their SLA encompasses the Windows Azure SLA plus the application level SLA for their ERP software.

The recent outage at NetSuite reported by CRN includes a quote from Steve Jones, CEO of Explore Consulting (a NetSuite advocate), “occasional minor outages are just part of the reality of cloud computing today.”

View Article



Comments

  • There are no comments yet. Be the first to comment!

Leave a Comment
  • Your email address will not be published. All fields are required.

Top White Papers and Webcasts

  • Live Event Date: January 28, 2015 @ 11:00 a.m. ET / 8:00 a.m. PT Check out this upcoming live webcast and join Jeff Sloyer, IBM Developer Evangelist and Master Inventor, for a tutorial for building cloud-based applications. Using IBM's platform as a service, Bluemix, Jeff will show you how to architect and assemble cloud-based applications built for cloud scale. Leveraging the power of microservices, developers can quickly translate monolithic applications to a cloud-based microarchitecture. This hour-long …

  • Are you truly leading your team or simply managing them? Organizations need leaders and your team needs someone to follow. With some ongoing development, you could become that leader. Learn the top leadership qualities that inspire others to want to follow you and the direction of your company.

Most Popular Programming Stories

More for Developers

RSS Feeds

Thanks for your registration, follow us on our social networks to keep up-to-date