NetSuite Outage and Cloud Service SLAs

Now, what are the SLAs offered by some cloud providers?

Before the cloud, service level agreements were part of the telecommunications and internet service provider world. Now that computing power and storage is being offered in the cloud, SLAs have been extended to cloud resources by providers such as Amazon and Microsoft Azure.

The Microsoft Windows Azure SLA includes 99.95% uptime for Computing Connectivity and 99.9% uptime for Database availability, Storage availability, and Service availability. Financial penalties are made in the form of credits which are based on the percentage of downtime. More details available on Microsoft’s website.

Amazon breaks its SLA into storage and compute. The S3 (storage) SLA includes 99.9% uptime during a monthly billing cycle. The service credit percentage is either 10% or 25%, depending on the percentage of uptime. The EC2 (compute) SLA includes 99.95% availability during a service YEAR. The service credit in this case is 10%. More details available on Amazon’s website.

Cloud applications ride on top of the cloud providers, although in some cases, a single company serves as both the cloud provider and the application provider. In many cases, specifics of the financial penalties are difficult to find, so we have provided only a few examples.

Salesforce does not provide a SLA and has been criticized for not doing so. Applicor provides SLA tracking via their website and a “financial guarantee”, but the terms of the financial guarantee are not immediately available. Side note: many Aplicor SLA features seem more representative of an internet provider than a software provider.NetSuite provides 99.5% uptime per month and returns the monthly subscription fee if they fail to comply. This recent outage means a lot of customers may get a free month. Acumatica provides 99.5% uptime per month and returns the monthly subscription fee if they fail to comply. Acumatica’s application runs on top of Windows Azure, so their SLA encompasses the Windows Azure SLA plus the application level SLA for their ERP software.

The recent outage at NetSuite reported by CRN includes a quote from Steve Jones, CEO of Explore Consulting (a NetSuite advocate), “occasional minor outages are just part of the reality of cloud computing today.”

View Article



Comments

  • There are no comments yet. Be the first to comment!

Leave a Comment
  • Your email address will not be published. All fields are required.

Top White Papers and Webcasts

  • Complex hybrid environments can make it difficult to track interdependencies, increasing the risk of disrupting critical business services. In this white paper by EMA, you'll learn how application discovery and dependency mapping can help you: Meet granular targets for availability, cost, and time-to-revenue for cloud services. Accelerate mean time to repair (MTTR) while communicating better with stakeholders. Manage even the most complex hybrid environments more efficiently and effectively Understand the …

  • Rocket Mobile® for IBM i is an enterprise mobile application development and deployment platform for customers who rely on the IBM i system. Rocket Mobile for IBM i enables customers to leave proven applications in-place and rapidly repurpose them into new managed and secure mobile applications. Fast, easy creation of mobile, web, and hybrid mobile applications that deploy to any iOS, Android, or Windows mobile phone or tablet Built-in integration for seamless repurposing of existing IBM i applications …

Most Popular Programming Stories

More for Developers

RSS Feeds

Thanks for your registration, follow us on our social networks to keep up-to-date