To choose the best contact center application for your business, be sure to evaluate which customer satisfaction attributes, supervisory controls, and call technology options are included and how these play into your business needs. This white paper will help you evaluate these important features and help you to make the best choice in selecting a contact center solution.
This new Gartner report reviews 17 vendors of Data Center Infrastructure Management (DCIM) solutions. Based on its own expert analysis and backed up by in-depth interviews with users in the space, Gartner has just published the Magic Quadrant for Data Center Infrastructure Management Tools for the first time. The report brings insight and clarity to the fast-moving field of DCIM.