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  • Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.

  • Live Event Date: June 29, 2017 @ 1:00 p.m. ET / 10:00 a.m. PT Security teams looking to extend their network perimeter defenses with an attack and breach detection capability are discovering that a hosted SIEM gets them up and running faster. IBM QRadar on Cloud is a market–leading, trusted solution that can be easily extended with apps and add–ons for user behavior analytics and cognitive security. If you are still relying on basic log collection tools or an aging collection of security point …

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