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  • IT decision support impacts all aspects of technology management, from governance and strategy to budgets and resource planning. IT decision support effectiveness often falls prey to data-driven challenges that make it difficult to understand the data in context. These challenges: overwhelming data volumes, heterogeneous data types, and growing data complexity. This Forrester Consulting Paper reports the three key findings from their study conducted, on behalf of BDNA, to test the hypothesis that data …

  • Specialization and efficiency are always in need. Whether it's replacing an aging roof, getting a haircut, or tuning up a car, most seek the assistance of trusted experts. The same is true in the business world, where an increasing number of companies are seeking the help of others to administer their IT systems and services. This special edition of Unleashing IT highlights a new breed of IT caretaker -- Cisco Powered service providers -- and the business advantages and operational efficiencies they …

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