IBM Worklight is a mobile application development platform that lets you extend your business to mobile devices. It is designed to provide an open, comprehensive platform to build, run and manage HTML5, hybrid and native mobile apps.
Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key business capabilities that support a Best-in-Class customer engagement strategy.