Packaged application development teams frequently operate with limited testing environments due to time and labor constraints. By virtualizing the entire application stack, packaged application development teams can deliver business results faster, at higher quality, and with lower risk.
Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key business capabilities that support a Best-in-Class customer engagement strategy.