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  • As many reports have shown, customers are more frequently gravitating toward online tools and other self-service channels when they need an issue solved. But the fact of the matter is, call volume will not drop significantly any time soon. Though most people may prefer other channels, customers will still call, often because those other tools didn't provide the answer they needed. And when they do call, companies must be ready to handle them well or they risk hurting customer loyalty. However, due to the …

  • The 2014 State of DevOps Report — based on a survey of 9,200+ people in IT operations, software development and technology management roles in 110 countries — reveals: Companies with high-performing IT organizations are twice as likely to exceed their profitability, market share and productivity goals. IT performance improves with DevOps maturity, and strongly correlates with well-known DevOps practices. Job satisfaction is the No. 1 predictor of performance against organizational …

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