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  • This paper examines the difficulties and pain points that organizations encounter as they seek to straddle the conflicting pressures of ever increasing email volumes on one hand, and the need for faster, more flexible accessibility on the other. It also explores what practices and policies are currently in use when it comes to archiving emails, and the ways in which businesses can improve practices in this crucial area. There are, for example, options available which can bring email archiving up-to-date, with …

  • Genesys has been able to apply the best of all strategic approaches in moving to the cloud. It has acquired assets to bypass the long R&D process required to build from scratch, yet skillfully planned a phased integration to provide customers with functionality they need quickly. It also has followed an aggressive development plan to deliver multiple releases per quarter to continue to enrich its cloud offerings for customers. For these reasons, Frost & Sullivan is pleased to present Genesys with the 2014 …

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