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  • Like many roles in the C-Suite, the CIO role is also changing. Its impact and control have been circumvented by cloud computing, the consumerization of IT, and employees that now have unprecedented access to technology. The role of the CIO is at a critical juncture. For some CIOs, the changing landscape reduces their scope of influence. For others, it means unprecedented opportunity. This eBook explores the changes that CIOs are experiencing today and how these executives can leverage their expertise to help …

  • Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …

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