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  • Although much publicity around computer security points to hackers and other outside attacks, insider threats can be particularly insidious and dangerous, whether caused by malice or employee negligence. In this report, you learn the eight most significant cybersecurity threats that could impact your organization (at any time), Forbes cited internal threats as No. 3, noting that internal attacks can be "the most devastating" due to the amount of damage privileged users can inflict and the type of data they can …

  • As many reports have shown, customers are more frequently gravitating toward online tools and other self-service channels when they need an issue solved. But the fact of the matter is, call volume will not drop significantly any time soon. Though most people may prefer other channels, customers will still call, often because those other tools didn't provide the answer they needed. And when they do call, companies must be ready to handle them well or they risk hurting customer loyalty. However, due to the …

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