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  • A majority of organizations are operating under the assumption that their network has already been compromised, or will be, according to a survey conducted by the SANS Institute. With many high profile breaches in 2013 occurring on endpoints, interest in improving endpoint security is top-of-mind for many information security professionals. The full results of the inaugural SANS Endpoint Security Survey are summarized in this white paper to help information security professionals track trends in endpoint …

  • Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key business capabilities that support a Best-in-Class customer engagement strategy.

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