Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key business capabilities that support a Best-in-Class customer engagement strategy.
As mobile devices have pushed their way into the enterprise, they have brought cloud apps along with them.
This app explosion means account passwords are multiplying, which exposes corporate data and leads to help desk calls from frustrated users.
This paper will discover how IT can improve user productivity, gain visibility and control over SaaS and mobile apps, and stop password sprawl.
Download this white paper to learn:
How you can leverage your existing AD to manage app access.
Key capabilities to …