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  • Live Event Date: April 21, 2015 @ 1:00 p.m. ET / 10:00 a.m. PT For mid-sized companies, the challenge of serving people and providing better service is forcing a re-evaluation of their contact centers to improve customer experiences. While these growing enterprises are driving much of the market's innovation, they must remain nimble in how they operate, and be very responsive to customer needs. This upcoming eSeminar reveals five ways mid-size organizations can gain needed agility and examines how delivering …

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