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  • Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.

  • On-Demand Webinar Your developers are shifting to a DevOps delivery model to increase the speed of delivering new code and features to your customers. But as a security and IT practitioner, you want security-first, enterprise-wide solutions that support your development teams without compromising on security. During this session, we discuss why it is important to: Secure and manage secrets used by machines (e.g. micro-services, applications, scripts, CI/CD tools, hosts, etc.) and privileged users …

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