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  • Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.

  • On-demand Event Event Date: March 23, 2017 As you adopt the use of cloud services, whether in public/IaaS, SaaS or hybrid environments, the attack surface expands and, if breached, the costs increase exponentially. This session is designed to help IT and security leaders understand and address the unique challenges that enterprises typically face when they deploy their applications in the public cloud. It summarizes the areas that the public cloud vendors typically take care of and highlights the areas …

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