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  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • On-demand Event Event Date: March 23, 2017 As you adopt the use of cloud services, whether in public/IaaS, SaaS or hybrid environments, the attack surface expands and, if breached, the costs increase exponentially. This session is designed to help IT and security leaders understand and address the unique challenges that enterprises typically face when they deploy their applications in the public cloud. It summarizes the areas that the public cloud vendors typically take care of and highlights the areas …

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