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  • Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …

  • For many organizations, moving enterprise applications to the public cloud can be a very attractive proposition, but planning the best way to move your applications is mission–critical. As an alternative to the costly option of re–architecting the application for a cloud environment, you can follow a "lift and shift" model that's significantly cheaper and almost always a lot quicker. In order to have a successful "lift and shift" migration, read this white paper to learn a few rules you should …

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