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  • As many reports have shown, customers are more frequently gravitating toward online tools and other self-service channels when they need an issue solved. But the fact of the matter is, call volume will not drop significantly any time soon. Though most people may prefer other channels, customers will still call, often because those other tools didn't provide the answer they needed. And when they do call, companies must be ready to handle them well or they risk hurting customer loyalty. However, due to the …

  • As virtualization becomes the norm throughout organizations of nearly all sizes, and as more organizations look to private cloud solutions, IT decision makers are increasingly in need of ways to keep storage costs and complexity under control in the face of often-runaway virtual machine (VM) sprawl. Application-aware storage is designed to help achieve these important goals. Read this white paper to learn how application-aware storage allows you to gain VM-level visibility into application performance and …

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