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  • Relying on outside companies to manage your network and server environments for your business and applications to meet the needs and demands of your users can be stressful. This is especially true as many Managed Hosting organizations fail to meet their service level agreements. Read this Forrester total economic impact report and learn what makes INetU different and how they exceed their customers' managed hosting expectations.

  • As many reports have shown, customers are more frequently gravitating toward online tools and other self-service channels when they need an issue solved. But the fact of the matter is, call volume will not drop significantly any time soon. Though most people may prefer other channels, customers will still call, often because those other tools didn't provide the answer they needed. And when they do call, companies must be ready to handle them well or they risk hurting customer loyalty. However, due to the …

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