Live Event Date: May 16, 2017 @ 1:00 p.m. ET / 10:00 a.m. PT
Attend this webinar to see how to quickly and easily add more than 115 professionally supported and tested components from Sencha to your React …
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice